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Privacy Policy

Privacy Policy

This policy outline the privacy practices for The Costume Company; what information we gather when you complete your transaction with us, how we use it and how you can correct and change it. We treat your personal information and online privacy with the utmost importance. The Costume Company complies with all applicable Australian data protection and consumer legislation for online retail. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain your privacy. This policy only outlines our activities from our servers.

Privacy Information

The Costume Company contains links to third party internet sites and services that may collect data if you were to enter their site. They each have separate privacy and data collection practices that are independent of their own company and therefore The Costume Company has no responsibility or liability of these practices, actions or the content on their websites. While we strive to protect your personal information please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or website, that information could be collected and used by other. The Costume Company can't fully ensure the security of information you transmit to us. Any information you transmit online you do so at your own risk and you are responsible for maintaining the secrecy of your passwords and account information.

Use of Information

When shopping at The Costume Company we will ask you for pertinent information to your order such as name, email address, billing address, delivery address, phone number and your product selections. We may also collect information about where you are on the internet (i.e. the URL that brought you to the website, your IP address, browser type, devise use, pages of the website viewed, and search terms entered on the site, regardless of being registered with the site). What you say to us on the phone or what we collect through the use of cookies is used for improving quality of service, targeting promotions and refining our product offerings to you. When you register as a user or check out as a guest on The Costume Company website, we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

This information we ask you for during checkout is stored on a secure drive;

The Costume Company will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. We will not share your email address or personal information with third parties or make public any data entered while placing your order. The only information we won't retain is your credit card or banking details. Once you submit a transaction through our site the details are sent to secure third party who process this information.


Security for Online Shopping

The Costume Company utilises a variety of security measures to maintain the safety of your personal information. When purchasing from The Costume Company your credit card details are not stored in our systems in accordance with PCI-DSS standards. When purchasing from The Costume Company your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layers) encryption technology.  

What are Cookies?

The Costume Company will use cookies to keep track of your current shopping session and personalise your experience. This is mandatory for a shopping basket function to work properly. Cookies are short pieces of data that are sent to your computer when you visit a website later on visits, this data is then returned to that website. Cookies allow The Costume Company to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with a better service. We also use cookies for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalised recommendations. As a result, we strongly encourage you to configure you web browser to accept cookies from our website. 

Google reCAPTCHA

The Costume Company utilises the functionality of Google reCAPTCHA across the site. Google reCAPTCHA is a system designed to establish that a computer user is human, it is not visible on the site, but is working in the background to protect the site and your information from robotic-type attacks. Further information regarding the information Google collects can be found on their Privacy Policy.