KEDRON: 0733597000
Refund policy
Returns & Refund Policy
The Costume Company – costumecompany.com.au
Last updated: March 2026
1. Overview
At The Costume Company, we aim to provide quality costumes and accessories and want you to be satisfied with your purchase.
We understand that purchasing costumes online can sometimes result in sizing issues or items not meeting expectations. Our team is always happy to assist with sizing or product information prior to purchase.
This Returns & Refund Policy operates in accordance with Australian Consumer Law.
2. Checking Your Costume
Customers are encouraged to try on costumes as soon as possible after delivery to ensure correct sizing and suitability.
If there is an issue with your order, please contact us promptly so we can assist.
3. Returns for Faulty or Incorrect Items
You may be entitled to a refund, store credit or exchange if:
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the item is faulty
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the incorrect item was supplied
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the item is significantly different from the description
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we are unable to supply the item you ordered
To request a return for these reasons you must:
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contact us within 48 hours of receiving the item
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return the item within 14 days of delivery
Refunds will only be processed once the returned item has been received and inspected.
4. Size Exchanges (Online Orders Only)
If an item purchased online is not the correct size, we may offer a store credit or exchange.
Customers requesting a different size are advised to place a new order through the website immediately to ensure stock availability.
This ensures the fastest delivery of replacement items.
Exchanges apply to the cost of the merchandise only and do not include additional postage costs.
5. Change of Mind
We do not offer refunds or exchanges for change of mind purchases.
Please carefully review product descriptions, sizing charts and images before placing your order.
If you require assistance selecting the correct size or item, please contact our team prior to purchasing.
6. Non-Returnable Items
Due to hygiene reasons the following items cannot be returned or refunded:
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wigs
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contact lenses
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eyelashes
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fake hair products
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makeup
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moustaches and beards
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hosiery
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underwear
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masks
7. Shipping Costs
Refunds, exchanges and store credits apply to the cost of the goods only.
Shipping costs are non-refundable.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Return Authorisation
Before returning any item you must obtain a Return ID Number.
To request a return:
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Contact us via our Contact Us form within 48 hours of receiving your order.
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Our team will provide you with a Return ID Number and return instructions.
Returns sent without authorisation may not be accepted.
9. Returning Your Item
When returning an item:
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the Return ID Number must be clearly written on the outside of the package
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items must be securely packaged
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items must be returned in original condition
Items damaged during return due to poor packaging may not be eligible for refund or exchange.
We recommend using registered or trackable postage, as we cannot accept responsibility for items lost in transit back to us.
10. Processing Returns
Once your return has been received and inspected, we will notify you via email of your:
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refund
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store credit
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or exchange
Returns are typically processed within 72 hours of receiving the returned item.
11. Contact Information
If you have any questions regarding returns or refunds, please contact us:
The Costume Company
Website: www.costumecompany.com.au
Phone: (07) 3359 7000